Complaints Policy

Complaints Policy

Ben Oakley Electrician Ltd always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.

To ensure Ben Oakley Electrician Ltd is able to put things right as soon as possible, please read our complaints procedure below. Ben Oakley Electrician Ltd will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards Ben Oakley Electrician Ltd aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact Ben Oakley Electrician Ltd as soon so the problems can be rectified as soon as possible.

Our Procedure

Either call, email or write* to us. Ben Oakley Electrician Ltd aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

*please request proof of receipt if posting

Ben Oakley Electrician Ltd is NICEIC registered.  NICEIC offers a Complaint Resolution Service for registered members and also a Platinum Promise.  Details of both are available online  

Where Ben Oakley Electrician Ltd is unable to resolve your complaint using the business complaints procedure, you can contact NICEIC or as a Which? Trusted Trader the Dispute Resolution Ombudsman can be used for complaint resolution.

In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to one of these services.

If you wish to use the Ombudsman through Which? Trusted traders please contact Which? Trusted Traders in the first instance on 0117 456 6031.